Return & Shipping Policy

We at A2Z MegaStore are committed to providing you with the best shopping experience. Please read our shipping, return, and refund policy carefully before making a purchase.

Shipping Policy

We deliver all orders across Kuwait. Orders are processed and shipped within 1 to 3 business days from the date of purchase. A flat shipping fee of KWD 2.000 applies to all orders. Once your order has been shipped, you will receive a confirmation message with tracking details. We currently deliver to all areas within Kuwait only.

Return and Refund Policy

We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and straightforward as possible.

Return Policy

Customers can return both defective and non-defective products within 14 days from the date of receiving the order. The 14-day return window begins from the day your order is delivered to your address. Products must be unused and in their original condition with all original labels and tags intact. Any product that shows signs of use, wear, or damage caused by the customer will not be accepted for return. We reserve the right to refuse returns if the return conditions are not complied with after inspection.

Please note that the following items are not eligible for return: products that have been used, opened, or damaged after delivery, products without original packaging, accessories, or tags, and products that were purchased during a final sale or clearance event.

How to Return

Returning a product is easy. Simply follow the steps below:

• Contact us before returning any product. You must notify us by phone, email, or WhatsApp within the 14-day return window and receive approval before sending anything back.
• Provide your order number, the name of the product you wish to return, and the reason for the return when contacting us.
• Products can be returned in store at our physical location or dropped off at an authorized drop-off location. We will provide you with the drop-off details after your return is approved.
• Customer must pay the shipping costs to return the product to us. Original shipping fees are non-refundable.
• Products must be in their original packaging with all accessories, manuals, cables, and tags included. Incomplete returns may be refused or subject to a partial refund.

Restocking Fee

A restocking fee of 20% of the product price will be deducted from the refund amount for all accepted returns. This fee covers the cost of inspecting, repackaging, and restocking the returned product. The restocking fee applies to all returns including both defective and non-defective products unless otherwise agreed in writing.

Refund Policy

Once we receive your returned product, our team will inspect it within 1 to 2 business days to verify that it meets all return conditions. After the inspection is complete, we will notify you of the approval or rejection of your refund.

• Refunds will be issued for all returned products that comply with the return conditions above.
• The restocking fee of 20% will be deducted from the total refund amount.
• The original shipping price paid at the time of purchase and the return shipping cost paid by the customer are not included in the refund.
• The refund amount will be processed using the same original payment method used by the customer at the time of purchase. We do not offer refunds in a different payment method.
• Refund processing time is 3 business days after the returned product is received, inspected, and approved. Depending on your bank or payment provider, the amount may take additional days to appear in your account.

Exchanges

We accept product exchanges within the 14-day return window. If you received a defective product or would like to exchange your item for a different model or variant, please contact us before sending anything back. The exchanged product must meet the same return conditions mentioned above including original packaging, unused condition, and all tags intact. Exchanges are subject to product availability. If the requested exchange item is not available, a refund will be issued instead.

Damaged or Defective Products

If you received a product that is damaged or defective upon delivery, please contact us immediately within 48 hours of receiving your order. Provide photos or a video of the damaged or defective product along with your order number. We will arrange a replacement or full refund at no additional cost to you after verifying the issue.

Contact Us

If you have any questions or inquiries about our shipping, return, or refund policy, please do not hesitate to contact us through any of the following channels. Our customer service team is available to help you resolve any issue you encounter.

• Email: [email protected]
• Phone: +965 66963646
• Phone: +965 60991679